Push notifications require an active Internet (data) connection. Your device must have a connection to a broadband (3G, 4G, or LTE) network, or a WiFi network. Many corporate or school WiFi networks impose restrictions or proxy servers that can interfere with your device's connection to the Internet. 


If you would like to receive push notifications , your device must meet the following requirements:


Make sure your device has the latest Operating System (OS) software

  1. Go to the Settings of your phone.
  2. Go to About phone.
  3. Go to System updates.
  4. Check for available updates.


Sync your Google/Apple account with your phone

  1. Go to the Settings section of your phone.
  2. Go to Accounts and sync.
  3. Make sure there are no errors when syncing your account with your phone.

Set notification volume on your phone to ON

  1. Go to the Settings of your phone.
  2. Go to Sound setting.
  3. Go to Volume setting.
  4. Set Notification volume to ON.

Ensure notifications for the Cab Hound app are ON

  1. Go to the Settings of your phone
  2. Go to Application manager (or Apps)
  3. Find and select Cab Hound Driver
  4. Ensure there is a checkmark next to Show Notifications.

Check the Notification Sound setting in the app

  1. Open the Cab Hound Driver app
  2. Open the app menu (tap the green icon in the top-left corner)
  3. Tap Settings
  4. Tap Notification Sound
  5. Select your desired sound, then tap OK
    Note: go back to Notification Sound to see if the sound setting is still set. If it reverted back to the previous setting, you may have a third-party app, such an app that adds additional sounds/ringtones to your device, that is conflicting. You'll need to uninstall this app to remove the conflict.


Also check:

  • Internet connection (3G/4G or WiFi connection)
    • Push notifications require a valid SIM card and an active Wi-Fi or cellular connection. Note: Notifications use Wi-Fi only when a cellular connection is unavailable. Firewalls and proxy servers may affect your ability to receive notifications. 
  • Updated Google Play Store app
    • If you device needs an update for this app, it will prompt you when you open it.
  • Updated Google Play Services app
    • This app is usually included in newer versions of Android or was included in an update to the Google Play Store.
      To see if you have it, go to the Google Play app store and search for "Google Play services". Look for a button that says "Install" or "Update". If you see it, select it to install or update the app.